Frequently Asked Questions
Have Any Questions?
Quick answers to common questions. Cannot find yours? Get in touch and we will help.
Orders over R1200 ship free. Delivery times depend on the courier and your area. Delivery cost and options are shown at checkout, and we email you when your order ships. See our Delivery Information page for details.
Not at the moment. We currently deliver within South Africa only.
You can pay securely online at checkout. The available payment methods are shown when you place your order.
Yes. Unused, unopened items in original sealed packaging can be returned within 30 days of delivery. Faulty or incorrect items are always covered. Please read our Refunds & Returns Policy.
Email hello@basesupply.co.za or WhatsApp +27 63 829 0131 within 48 hours of delivery with your order number and photos, and we will make it right.
Email hello@basesupply.co.za or WhatsApp +27 63 829 0131 and quote your order number.
Our range is sourced for cosmetic and personal care formulation. Product pages list the INCI name and key details; contact us if you need more information about a specific ingredient.
Yes. Tell us what you want to make and we will suggest suitable ingredients. You can also browse our blog guides and the Ingredient Glossary.
Business kits bundle the ingredients you need to make and sell a product, such as body oils or hair and scalp oils, so you can start your own line with confidence.
Yes, many ingredients are available in larger pack sizes. For bigger quantities, email us for advice.
Keep ingredients sealed, cool, dry and out of direct sunlight, and out of reach of children. Butters and oils last longest when kept away from heat and moisture.
Yes. Always patch test finished products and follow safe usage rates, especially with essential oils and actives. Our guidance is general information and does not replace your own safety assessment.