BASE Supply Co (“we”) respects your privacy and processes personal information in line with the Protection of Personal Information Act (POPIA). This policy explains what we collect and why.
Information we collect
Order and account details: name, email, phone number, delivery and billing address
Payment information is handled by our payment provider; we do not store full card details
Messages you send us, and newsletter sign-ups if you choose to subscribe
Technical data such as IP address, browser and pages visited, collected through cookies and analytics tools (for example Google Analytics via Site Kit)
How we use it
To process, deliver and support your orders
To send order updates and, only with your consent, marketing emails (you can unsubscribe at any time)
To improve our website and prevent fraud and spam
Sharing
We share information only with service providers needed to run the store, such as couriers, payment processors, email and hosting providers, and where the law requires. We do not sell your personal information.
Cookies
We use cookies for the shopping cart, login and site analytics. You can control cookies in your browser settings.
Security and retention
We take reasonable steps to protect your information and keep it only as long as needed for the purposes above or as the law requires.
Your rights
You may ask to access, correct or delete your personal information, or object to its processing, by emailing hello@basesupply.co.za. You may also lodge a complaint with the Information Regulator of South Africa.
Changes
We may update this policy from time to time; the latest version is always on this page.
